About us

We realized that traditional contact center monitoring tools were too slow, inflexible, and heavily dependent on technical teams. Since 2013, we've worked with leading organizations to build a real-time monitoring solution that empowers contact centers to act in the moment. RTM has evolved from a custom project into a robust platform used by high-performance teams. Today, it enables full visibility across queues, agents, and customer interactions—with over 180 KPIs and drag-and-drop dashboards tailored to your needs.

INSIGHTENSE is designed to be flexible, accurate, and customizable. It delivers real-time insights with no delays, and it’s easy to operate—even for non-technical users.